Privacy Policy
Last Updated: July 2026
1. Introduction
NanoRhino values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection regulations.
2. Disclaimer — No Medical Advice
For Educational and Informational Purposes Only
NanoRhino provides health, nutrition, and wellness education. We do not offer medical advice, medical nutrition therapy, or personalized treatment plans.
Not a Substitute for Professional Advice
You should consult qualified healthcare professionals for any health-related questions. Do not rely on NanoRhino's content as a substitute for professional medical guidance.
Use at Your Own Risk
The company disclaims responsibility for any consequences resulting from reliance on information provided through the service.
No Doctor–Patient Relationship
Using NanoRhino does not establish any professional-patient or doctor-patient relationship.
3. Scope of This Privacy Notice
This Privacy Notice applies to information collected through:
- Our SMS/MMS text messaging coaching service
- Our website and the free TDEE calculator
- Electronic communications, such as text messages and emails
This notice does not cover third-party websites or services that may be linked from our platforms.
SMS / Text Messaging
When you provide your phone number and opt in to NanoRhino's SMS service, we use your number solely to deliver the AI nutrition coaching service, including conversational replies and scheduled meal-logging reminders. We do not sell, rent, or share your phone number with third parties for their marketing purposes. You may opt out of SMS at any time by replying STOP to any message. For questions, reply HELP or contact support@nanorhino.com.
4. Information We Collect
Phone Number & Contact Details
Your mobile phone number, and your email address if you choose to email us.
Message Content
The content of the SMS/MMS messages you send us, including any food photos you share for meal analysis.
Health & Progress Information
The weigh-ins, goals, dietary preferences, and health context you choose to share with your coach.
TDEE Calculator Inputs
The information you enter into our free TDEE calculator, such as age, sex, height, weight, and activity level.
Usage & Technical Data
Basic usage and analytics data, such as device type, approximate location derived from your IP address, and how you interact with our website.
5. How We Use Your Information
- Provide and personalize our AI coaching, including processing your messages through AI and cloud service providers acting on our behalf
- Track your progress and generate your weekly reports
- Calculate and collect results-based fees for the weight you have lost
- Send reminders and service updates
- Operate, maintain, secure, and improve the Service
- Comply with legal obligations
You can stop coaching messages at any time by replying STOP.
6. Data Sharing
We do not sell or rent your personal data. We may share limited information with:
Service Providers
Providers who deliver our text messages, host our cloud infrastructure, and process your messages with AI — all acting on our behalf and under contractual confidentiality and security obligations.
Analytics
Privacy-respecting analytics providers (such as Google Analytics) that help us measure how our website is used. We do not engage in user-level advertising tracking.
Legal Requirements
When mandated by law, regulation, or court order.
Business Transfers
In the event of an acquisition, merger, or reorganization.
All third-party providers are contractually obligated to comply with applicable privacy laws.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Data Security
We implement reasonable safeguards to protect your information against unauthorized access, loss, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have rights under the GDPR, CCPA, or other data protection laws, including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Opt-out of communications
To request access to or deletion of your personal data, email us at support@nanorhino.com.
10. Cookies & Tracking
We use cookies and similar technologies to improve your experience, analyze traffic, and deliver personalized content.
11. Children's Privacy
Our services are not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us for deletion.
12. Changes to This Notice
We may update this Privacy Policy periodically. Material changes will be communicated by text message or through a notice on our website.
13. International Data Transfers
Your data may be processed and stored internationally. Where required, we implement appropriate safeguards to protect your information during transfer.
14. Contact Information
If you have questions about this Privacy Policy, please contact us:
Email: support@nanorhino.com
Address: 623 Airybrook Ln, Houston, TX 77094, United States